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Warranty & Repair Terms

Warranty & Repair Terms — Version 1.0 – July 2026. Last updated: July 2026.

This is a translation for your convenience. The Dutch version is legally binding.

This page summarises our warranty provisions. For the full text, see our Terms & Conditions.

Repair warranty

De Repairfabriek provides a warranty period of 30 days on repairs carried out, unless agreed otherwise in writing. The warranty relates exclusively to:

  • the repair performed;
  • the replaced part;
  • the correct functioning of the replaced part.

This commercial warranty does not affect consumers' statutory rights, including the right to a sound product under the Dutch Civil Code.

Warranty exclusions

The warranty lapses in the event of:

  • drop, impact or pressure damage;
  • moisture or water damage and corrosion;
  • lightning strike or fire damage;
  • incorrect or improper use;
  • damage caused by third parties;
  • software problems caused by third parties;
  • self-performed repairs or repairs by third parties;
  • use of unapproved accessories;
  • normal wear and tear.

The warranty also lapses if necessary warranty seals have been removed, the device has been reopened by a third party, or damage arises from a new fault unrelated to the original repair.

Water resistance

Many modern smartphones carry an IP rating. After any repair in which the device is opened, De Repairfabriek cannot guarantee the original water and dust resistance. We advise not exposing the device to moisture or water after a repair.

Warranty on water damage

Unless agreed otherwise in writing, no warranty is given on the full functioning of devices with liquid damage. Where warranty is granted, it is limited exclusively to the work performed.

Micro-soldering

Micro-soldering and motherboard repairs carry an obligation of effort. De Repairfabriek makes every effort to resolve the fault but cannot guarantee a result.

Making a warranty claim

A warranty claim must be supported by proof of purchase or the invoice, a description of the problem and — where reasonably possible — photos or videos of the fault. De Repairfabriek may examine the device to determine whether the fault is covered by the warranty.